We understand that life happens and there may be times you will need to cancel your appointment. We require a 24-hour advanced notice when cancelling any appointment. This allows the opportunity for someone else to schedule an appointment. As a courtesy, we will waive any cancellation fees. However, in the future if you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment. Anyone who either forgets or consciously chooses to forgo their appointment will be considered a “No-Show” and will be charged the full amount for their missed appointment. This amount must be paid prior to your next scheduled appointment.
If you happen to arrive late for an appointment, your visit will likely be shortened and end at the originally scheduled time in order to accommodate other patients whose appointments follow yours. Depending upon how late you arrive, your doctor will have to determine if there is enough time remaining to start your treatment. If you are uncertain you can make your appointment on time, please call us at 619-299-9722 or text us at 619-929-0673 and we will make an arrangement with you.